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Q: What types of tours do you offer?
A: We offer a variety of tours, including gorilla trekking, wildlife safaris, cultural heritage tours, and adventure packages.
Q: How do I book a tour?
A: You can book a tour by contacting us through our website, email, or phone. We require a deposit to secure your booking, and the balance is due 30 days before the tour commencement.
Q: What is the cancellation policy?
A: If you cancel 30 days or more before the tour commencement, we offer a 70% refund. If you cancel 14-29 days before, we offer a 50% refund. Less than 14 days, no refund.
Q: What is included in the tour price?
A: Our tour prices include transportation, accommodation, meals, and activities as specified in the itinerary. International flights, travel insurance, and personal expenses are not included.
Q: Can I customize my tour?
A: Yes, we offer tailor-made tours to suit your interests, budget, and time constraints. Please contact us to discuss your preferences.
Q: What is the minimum age requirement for tours?
A: The minimum age requirement is 15 years for gorilla trekking and 12 years for other tours, unless otherwise specified.
Q: Do you offer group discounts?
A: Yes, we offer discounts for groups of 6 or more people. Please contact us for details.
Q: What is the maximum group size?
A: Our maximum group size is 12 people to ensure a personalized experience.
Q: Are your tours guided?
A: Yes, our tours are led by experienced, English-speaking guides who are knowledgeable about the local culture, history, and wildlife. However we do provide translator’s if requested for!
Q: What about safety and security?
A: We prioritize safety and security, and our guides are trained to handle emergency situations. We also ensure that our vehicles are in good condition and drivers are experienced.
Q: Can I book accommodations only?
A: Yes, we offer accommodation booking services for clients who prefer to book their own tours or activities.
Q: Do you offer travel insurance?
A: We recommend that clients purchase travel insurance to cover unexpected events like trip cancellations, medical emergencies, or travel delays.
Q: How do I pay for my tour?
A: We accept bank transfers, credit card payments (with a 5% service charge), or cash payments.
At Ape Cruisers, we’re passionate about showcasing the natural beauty of Uganda and Rwanda while promoting sustainable tourism and eco-tourism practices. Our mission is to provide unforgettable experiences for our guests while preserving the environment and supporting local communities.
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